Privacy Policy

Last updated: January 2024

Introduction

teal-lagoon is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

When you contact us or use our services, we may collect:

• Your name and contact details (email address, postal address)
• Information about your circumstances relevant to benefits or pension claims
• Financial information necessary to assess your eligibility for benefits
• Medical information if relevant to disability benefit claims
• Correspondence and communications with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Your IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Information collected through cookies (see our Cookies Policy)

How We Use Your Information

We use the information we collect to:

• Provide our consultancy services and respond to your enquiries
• Assess your eligibility for benefits and pensions
• Prepare and submit applications on your behalf
• Communicate with you about your case
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To provide services you have requested
• Consent: Where you have given explicit consent for specific purposes
• Legitimate interests: To improve our services and communicate with you
• Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell your personal information. We may share your data with:

• Government agencies (DWP, HMRC, Pension Service) when submitting claims on your behalf
• Service providers who assist our operations (under strict confidentiality agreements)
• Legal authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure storage systems, and restricted access protocols.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client records are typically retained for seven years after the conclusion of our engagement, in line with professional standards.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise these rights, please contact us using the details below.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: 47 Castle Street, Liverpool, L2 9SH, United Kingdom

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.