Terms and conditions governing use of our website and services
Last updated: January 2024
By accessing or using the teal-lagoon website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.
teal-lagoon provides consultancy services to assist individuals with benefits and pension applications. Our services include eligibility assessments, application assistance, and appeals support. We are not a government agency and do not make decisions about benefit entitlements.
Our services constitute guidance and assistance with navigating the benefits and pension systems. We provide:
Our services do not constitute formal legal advice. For complex legal matters, we recommend consulting a qualified solicitor.
While we strive to provide the highest quality assistance, we cannot guarantee the outcome of any benefit or pension application. Final decisions rest with the relevant government authorities. Our success rate reflects historical performance and does not guarantee future results.
When using our services, you agree to:
Our fees are clearly stated on our Services page. All fees are quoted in British Pounds and are inclusive of VAT where applicable. Payment terms will be confirmed before work begins. We reserve the right to adjust our fees, though any changes will not affect services already agreed upon.
You may cancel our services at any time by notifying us in writing. Refunds will be considered on a case-by-case basis, taking into account the work already completed. For services cancelled before any work has begun, a full refund will be provided.
All content on this website, including text, graphics, logos, and images, is the property of teal-lagoon or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. Prohibited activities include:
To the fullest extent permitted by law, teal-lagoon shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim shall not exceed the fees paid by you for the relevant service.
You agree to indemnify and hold harmless teal-lagoon from any claims, damages, or expenses arising from your breach of these Terms of Use or your misuse of our services.
Our website may contain links to external websites for informational purposes. We are not responsible for the content or practices of these third-party sites and do not endorse them.
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.
If any provision of these Terms of Use is found to be unenforceable, the remaining provisions will continue in full force and effect.
If you have questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 47 Castle Street, Liverpool, L2 9SH, United Kingdom